What happens next
- We confirm the request. A staff member replies in Messenger. If you booked for someone else, such as a child or a parent, tell us the patient's name so we delete the right records.
- We delete your information within 30 days: your contact details, consultation form answers, conversation history with our assistant and staff, and appointment details.
- We confirm in Messenger once it's done. Copies in our encrypted backups disappear within a further 30 days, when those backups expire.
What we may have to keep
- Payment records. If you paid for a consultation, we keep the amount, date, service and reference code for as long as Philippine accounting and tax rules require. Your contact details and health information are removed from them.
- Medical records. Notes kept by the doctor or professional who handled your consultation follow the record-keeping rules of their profession. Contact us and we'll pass your request to them.
- A note of your request, so we can show that we completed it. It contains no health information.
Messages stored by Facebook
Messenger keeps its own copy of your conversation with our Page. You can delete it yourself with Messenger's option to delete a conversation. Meta's handling of your Facebook data is described in Meta's Privacy Policy.
Our Messenger assistant does not use Facebook Login and does not receive your Facebook profile, friends or other Facebook data, so there is no app to remove from your Facebook settings.
Questions
Read our Privacy Policy, or message us at m.me/Kabayan.Medical.Hub. You can also file a complaint with the National Privacy Commission.